Tue Apr 28 '20 Announcement
about 4 years ago
– Tue, Apr 28, 2020 at 11:06:58 AM
Pairing issues and app update
Over the past few months, we have been adding features and resolving bugs. However, the firmware version that the Halos shipped out with still has the issues early users encountered, such as difficulty pairing and staying connected to Wifi. To fix this, you will need to update to the latest app and firmware version. To check if your device is on the latest firmware, go to the Settings page of the Halo and click on Device Info. The firmware version should be HAL_k1_1.0_175 if you are on the latest version. If you do not see Device Info on the Settings page or your firmware version does not end in 175, then update your mobile app to the latest version first.
This Sunday, we published an app update that will enable you to check on the firmware status of your device from the app and begin a firmware update, instead of having to wait for it to occur automatically. Once updated, you should experience significantly improved connection stability, VOC readings, Wynd score readings, and UI experience. To update your firmware from the app, follow these steps:
-Make sure you have your Halo plugged in and near your router.
-Pair your Halo to a 2.4 GHz band wifi network in the app.
-Once paired, under the "Device" section of your app you should notice a red bubble pop up for your device. Please press this bubble and follow the prompts to start your firmware update.
-If you don't see the red bubble pop up, that could mean your Halo’s firmware is already up-to-date or not showing up online correctly. In the case that your Halo is not showing up online correctly, please turn off the Halo and turn it back on to re-establish connection with the server. You can turn off the Halo and turn it back on by holding down the top button (Wynd symbol) of the Halo for 3 seconds until it turns off then press the top button again to turn it back on.
-The instructions will ask you to power cycle your device and confirm that the cloud connection is established securely.
-Once the app has confirmed that you have power cycled your device, please click the “Update my Firmware” button. This will initiate the firmware update process on your Halo from our cloud server.
-Your Halo may require multiple updates depending on the current firmware version on your device. In most cases, it will take 3 updates to get you to the latest version of the firmware. Allow the Halo some time (up to 7 minutes) to finish all of the updates and do not turn off the Halo during this process.
-If, in some rare cases, you notice a message on the app stating “There was an unexpected server error, please try again later” and your Halo is in the middle of updating the firmware, please let the process finish and afterwards check if you have the latest firmware version.
-Once all of the updates have finished, you can confirm that you are on the latest firmware by scrolling to the “Settings” page on your Halo and selecting “Device Info”. If everything worked correctly, the current firmware version should end in 175.
We appreciate all the patience you’ve shown throughout this process and we look forward to fulfilling your orders. Above all else, we hope you all stay healthy and safe. If you have any questions or would like assistance setting up your device once you’ve received it, please reach out to [email protected].
Best wishes,
Wynd Team
Tue Apr 28 '20 Announcement
about 4 years ago
– Tue, Apr 28, 2020 at 10:59:50 AM
US
- Potentially slower-than-normal delivery due to congested ports and prioritization of essential goods (food, medical supplies, etc.).
- Ports, warehouses, and logistics networks expected to stay running.
- Most orders have been delivered successfully to hundreds of backers in the US. However, there was an error with our logistics partner’s system, a small batch of orders were not sent on the boat to the US. We are currently resolving this issue to get those units to the US asap.
- Due to the lockdown, some office addresses were closed and units were returned to sender. If this includes your order, please coordinate with our team to have your order sent to your residential address.
Canada
- Potentially slower-than-normal delivery due to congested ports and prioritization of essential goods (food, medical supplies, etc.).
- Ports, warehouses, and logistics networks expected to stay running.
- Delay expected to be minimal - still on-track for late April delivery for Canada.
- Tracking numbers expected to go out next week.
Europe
- Border inspections, travel restrictions, and regional lock-downs have impeded commerce in the region.
- Queues at borders as long as 40km and 18 hours to cross.
- EU is urging member states to unblock borders and move commercial traffic across in 15 minutes or less.
- Lockdown restrictions differ from region to region. Areas like Northern Italy, which have been shut down completely, will see an indefinite delay until public authorities re-open the region.
- Non-EU European states receiving air shipping may see delays due to limited flights to the region and regional travel restrictions.
- Delivery estimated for late April to early May, but this will vary from region to region depending on transportation restrictions and how the current situation evolves.
- The latest update from our logistics partner is that the boat arrived in Liverpool on April 21st. It is currently going through customs, which is expected to take 7 days. From there, it will take a few days to re-label the orders, and send them out to the last-mile shippers.
Asia
- For technical reasons, Asia air-shipped orders to countries, such as Japan, Singapore, and South Korea, were returned to Hong Kong after being sent. However, our logistics partner has since sorted out the issue and the orders will be resent over the next few days.
- Travel restrictions and flight availability have slowed air shipping in the region.
- Congested ports, worker shortages, and quarantines slowed logistics, but improved control of the contagion is expected to minimize disruptions from now on.
Australia
- Tracking numbers have been sent out.
- Delivery still estimated for mid to late April.
Tue Apr 28 '20 Announcement
about 4 years ago
– Tue, Apr 28, 2020 at 10:58:33 AM
Dear Wynd Backers
We’d like to wish you all good health during these uncertain times and are incredibly sorry for the delays. In light of everything that has been going on, we want to take a minute to share logistics details as well as some tips for getting your devices all set up (in part 3 of this post). For a concise and region-specific outline of how the current situation will affect your shipment, you can skip to the regional headings in part 2 of this post.
With the Hong Kong protests, Lunar New Year celebrations, and COVID-19 outbreak all occurring back to back, there has been an unprecedented logistics and supply chain delay. With all of our shipments coming out of Hong Kong, these events have been especially impactful, contributing to the significant delay we’ve experienced since originally sending out shipping confirmation codes a few months ago. We had received confirmation codes with shipments ready to be shipped out, but many were held for extended periods of time without knowing when they would be ready to be released due to these external events. Again, we really apologize, and understand how frustrating this is for our backers.
The current situation has especially impacted the logistics of delivery. Take air shipping for example. Much air shipping is actually transported on passenger planes. Due to travel restrictions and a drop in passenger demand, many airlines have cancelled flights, resulting in a lower supply for air freight (and many shipments focused on delivering essential goods) making air shipping difficult to secure.
Boat shipping has also been stalled by a shortage of logistics workers, many of whom are still hesitant to go back to work, and additional health inspections for workers and cargo. Fortunately, while there have been some isolated shut-downs, logistics, transportation, and ports are considered essential services and will likely remain open.
Trucking adds additional uncertainty with quarantines and border inspections. With 75% of freight shipments within the EU occurring via road transportation, this is another logistical roadblock that may delay deliveries. For regions like Northern Italy, which have been completely shut down, deliveries may be delayed indefinitely until public authorities re-open such regions.
Beyond Europe, many countries, including the US, have prioritized essential products in the logistics network. Despite this, non-essential goods should still be able to be transported with only a minor delay. Below is a quick rundown of how these issues will impact regional orders as well as some additional region-specific details.
Fri Mar 20 '20 Announcement
about 4 years ago
– Fri, Mar 20, 2020 at 01:03:25 PM
Frequently Asked Questions
Halo
Q: I am trying to pair my Halo, but I am getting stuck at “Connecting to Wynd Cloud” or I get a message stating “Connection Timed Out”.
A1: Please uninstall and reinstall the Wynd app, reset your phone (turn it off and back on), then follow the on-screen instructions.
A2: If you’ve logged in through Facebook and are running into this issue, please log out in the app and log back in, either through Facebook or email.
Q: My Halo didn’t update to the latest version. How can I update my firmware to the latest version?
A: Please try turning off and turning on the Halo twice to force the update. If this doesn’t work please contact [email protected].
Q: My PM levels are staying on 1 and won’t change. Is that correct?
A: If everything is clean, a PM indication of 1 should be correct.
Q: The Halo readings look a bit off. Are they accurate?
A: The Halo has a “burn-in” period of about a week. After a week the readings will become more accurate and consistent.
Q: What are VOCs and PM?
A: VOCs are Volatile Organic Compounds. These compounds vaporize easily and circulate in the air. Some common VOCs are gasoline, alcohol, and formaldehyde. Not all VOCs are dangerous, but some types can be toxic in high concentrations. As indoor environments are often poorly ventilated, it is especially important to keep VOC concentrations low. https://www.epa.gov/indoor-air-quality-iaq/volatile-organic-compounds-impact-indoor-air-quality]
PM stands for Particulate Matter. The number that follows the “PM” is the width in microns of the particle. For example, PM 2.5 includes particles 2.5 microns wide. For reference, a human hair is about 100 microns in diameter. Small particles, like the ones measured by the Halo, can irritate your lungs and even get into your circulatory system. Some studies have found a close link between exposure to these particles and heart and lung disease. They can also worsen chronic disease such as asthma, heart attack, bronchitis and other respiratory problems.
https://www.epa.gov/pm-pollution/particulate-matter-pm-basics
Q: How is the Wynd Score measured?
A: Wynd Score is a quantitative measure of your overall environmental quality of your space. We understand that there are many factors that could affect the quality of your environment and the Halo was built to comprehensively monitor all those parameters for you which include Particulate Matters, VOC, CO2, Temperature, Humidity, light, and noise. Currently, we construct the Wynd Score based on a combination of PM2.5, VOC and CO2 using our proprietary algorithm so you don’t have to worry about interpreting the individual components. The Wynd Score goes down when the Halo detects a significant increase in any of these pollutants and the Wynd Score goes up when the issue is remediated either by cleaning the particulates from your air with an air purifier or ventilating your space to clear out any buildup in VOC or CO2.
Q: The Halo is buzzing. Is it broken?
A: The Halo naturally makes a buzzing noise. In order to keep the Halo small and compact, we needed to use a powerful fan for all of the features provided. However, we are currently working on a future firmware update to decrease the amount of noise created by the fan inside.
Home Purifier
Q: My Home Purifier will not turn on even when plugged in. Is it dead?
A: Please make sure that your side panels are properly attached. There are safety switches that will prevent the Home Purifier from turning on if the panels are not attached all the way.
Q: The air coming out of the Home Purifier seems stronger on one side than the other. Is one of the fans broken?
A: The Home Purifier’s air may be stronger on one side than the other. This is due to the internal structure and the circumference of the fan inside.
Q: After the firmware update, my Halo seems unstable. How can I fix this?
A: Be sure to power cycle your device (turn it off and on with the top button). Sometimes after the OTA update, the sensors did not get updated. To ensure the update, power cycle the device and it should happen automatically
Q: The ring on my Halo goes out, how do I fix that.
A: Be sure you have the latest firmware 155, and then power cycle your device (turn it off and on with the top button).
Q: How do I know my Halo is fully charged?
A: When the Halo is fully charged, the battery icon will disappear.
If you’re having any other issues with your device, you can reach us at [email protected].
Thanks again for everyone’s support and patience, and we hope you and your loved ones stay safe and healthy.
Thank you,
Wynd Team
Fri Mar 20 '20 Announcement
about 4 years ago
– Fri, Mar 20, 2020 at 01:02:35 PM
Frequently Asked Questions
General
Q: The Halo and Home Purifier are connected to Wifi but do not show as connected. Why?
A: As long as both units are set to the same room setting, they are connected and communicating with each other.
Q: I am trying to create an account but I am not receiving a verification email. Where is it?
A: This email is most likely being sent to your spam folder. Please double check that it is not in there. Please search your email for any emails from [email protected].
Q: I’m having trouble pairing my devices to the app. I’ve tried resetting the device, what else can I do?
A1: For your Halo please reset your device twice. You can do this by scrolling to the last page of the Halo and selecting “Reset Device”. Please refer to the video found in the link below for more assistance.
https://www.dropbox.com/s/u8qbeqtnyt8l69r/Resetting%20Halo.MOV?dl=0
A2: For your Home Purifier please press and hold both the power and fan buttons together for 20 secs.
Q: The Halo and Home Purifier are not communicating properly in the app when both are in Auto Mode.
A1: Please uninstall and reinstall your app, reset your phone, and reset both of your devices. Please make sure that the Halo and Home Purifier are both paired and set to the same room. Please also confirm that Auto Mode is turned on on the purifier.
A2: To test that both are working and connected, you can strike a match and hold the flame near the Halo. WIthin 30 seconds, the Wynd Score should drop to “Bad” and the Home Purifier should increase airflow.
Q: I can’t get the Halo or Home Purifier to pair to Wifi. What’s the issue?
A1: The Halo and Home Purifiers must be paired using a 2.4 GHz band Wifi network.
A2: When first pairing the Halo please make sure it is plugged in and allow it to charge for at least an hour before attempting to pair.
Q: Where is Air ID, Smart Scheduling, “Exercise Mode”, Home Kit, and Google Home?
A: We have not sufficiently built-out these features yet, so we have not made them publicly available at this time. We are currently making improvements and bug fixes. They will be implemented in a future update.
